Is this site secure?
Any personal information given to oldhollywoodmoxie.com will be protected. Your information will not be disclosed to any third parties. oldhollywoodmoxie.com uses shopify’s secure check out system. Your personal information is secured with up-to-date firewall and encryption techniques during the ordering process.
In order to protect customers to the fullest extent, oldhollywoodmoxie.com does not store your credit card information at any time.
To assist you in recognizing secure areas of the oldhollywoodmoxie.com website, a small lock icon will appear in the lower right-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.
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How do I place my order?
1. Browse through the site until you find the item you wish to purchase.
2. From the product page select the size / quantity you’d like and click “buy” to add it to your cart.
3. You may repeat step 2 by clicking the “click to continue shopping” link and adding more items to your cart for purchase or continue.
4. You may also add items to your cart from the stock chart.
5. Once you’ve added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 4 steps; verify your order, shipping information, billing information and place your order. You will then receive an order confirmation email. When your order has been shipped, you will receive an e-mail with final shipping details.
Items are only held for you once you place an order. Adding an item to your cart does not guarantee that you will be able to purchase it at a later date. if the item you want sells out before you proceed through checkout, a notice will pop up in step 2 of checkout and the item will be removed from your cart.
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What credit cards do you accept?
oldhollywoodmoxie.com accepts American Express, Visa, Mastercard, Discover, and Paypal.
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How do you charge sales tax?
Sales tax is charged only to states where Old Hollywood has a physical presence. currently this includes:
new york: 4.375% will be applied to all orders of $110 or more;
clothing under under $110 free
sales tax is not charged on gift card shipments.
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What is your shipping policy?
All domestic orders are shipped via the US Postal Service. We use one standard shipping rate that is for 2-3 Priority Mail with insurance. oldhollywoodmoxie.com does not ship multiple addresses per order, ship to p.o. boxes, or apo/fpo addresses. Orders are processed Monday through Friday excluding holidays. Orders received on weekend days, holidays and after 10:30am est will begin processing the next business day. Please allow 1-2 extra days for processing during peak business period. Shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or federal holidays.
Please note that due to USPS policy we are unable to ship goods November 27th-29th. We will orders will go out on Monday November 30th and Tuesday December 1st from the holiday weekend.
Old Hollywood holds the right to refuse shipping to any order.
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Do you ship internationally?
Yes. International orders are shipped via USPS Express Mail International or Priority Mail International. We use two standard shipping rate for your convenience.
During the second step of checkout. Express shipping takes approximately 3-5 business days and priority shipping takes approximately 6-10 business days. Shipment progress can be tracked on usps.com with a usps tracking number. A tracking number will be emailed to you after an order is shipped.
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Where do you ship from?
All orders are processed and shipped from Brooklyn. Standard USPS Ground Service from Brooklyn to most New York destinations takes about 1 day.
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What is your return/exchange policy?
All returns must be made within 14 days of receipt. Items purchased between November 27, 2009 and December 25, 2009 will be eligible for return up to January 15, 2010. The item must be in new condition to be returned. Old Hollywood retains the right to refuse returns. Custom orders are not eligible for return/exchange, for example, if a ring is only available in size 7 and you custom order a size 5 that ring will not be eligible for return/exchange.
Unfortunately Old Hollywood is unable to provide online exchanges. If an exchange on an item is necessary for a different size, style and/or price we would be happy to issue a refund but would request that you purchase the desired item through the website as a separate transaction.
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How do i return an item?
All returns must be authorized by oaknyc.com. please send a return request to returns@oaknyc.com with purchase order number and specific items requsting to be returned. upon receipt of a return authorization # from oaknyc.com. complete the merchandise return/exchange form (sent with original package) and enclose with your return/exchange. all articles that belong to the same order must be returned to us at the same time in one single shipment. pack and securely seal the merchandise in the original package if possible and mark your RA# on the outside of the box. Send pre-paid and insured to:
Old Hollywood
110 Meserole Ave
Brooklyn, NY 11222
attn: returns
Old Hollywood will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
When your return is received, we will credit the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 2-weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. Store credits will be issued for gift returns or upon request.
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Can i return/exchange my items to an Old Hollywood retail store?
Yes. You can return or exchange any item you bought on the site to or Brooklyn Store location at 110 Meserole Avenue in Greenpoint.
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Who should i contact if i have further questions?
If you have any further questions that we have not answered or would like to give us feed back send us an e-mail at oldhollywoodmoxie@gmail.com. Or by phone, please call 718.389.0837 Monday-Saturday between the hours of 12:00 a.m.-7:00 p.m. EST.
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Jewelry Questions
What is vermeil?
Vermeil is solid sterling silver electroplated with 14 carat gold. To be legally considered vermeil, the gold must be at least 14 carat and be at least 3 micrometres thick. Sterling silver covered with another metal or a base metal electroplated with gold cannot be called vermeil. Please note: any product referred to as gold plate rather than vermeil is 14 carat gold plate over solid bronze.
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What is gunmetal?
Gunmetal is an electroplating process over solid sterling silver that produces a highly durable polished black metal finish.
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How do I determine my ring size?
The best solution is to pay a visit to your local jeweler to be professionally sized, however there are several other simple methods that can be used.
A printable ring size chart can be downloaded from the link below, following the simple instructions provided should give an accurate sizing.